Contact Us

Whether you have a question about one of our reviews, spotted something that needs correcting, or simply want to share feedback, this is the right place. The team behind Online Casino is small, independent and committed to keeping our information accurate — reader messages help us do that.

What You Can Reach Us About

We welcome messages on any of the following:

• Review accuracy — if an offer, term or detail on any of our casino pages is out of date, let us know and we will verify and update it promptly.
• Editorial questions — queries about how we rank and rate sites, or why a particular operator appears where it does.
• Responsible gambling — if you need signposting to support, our responsible gambling page has resources, but you are also welcome to write to us directly.
• Partnership and business enquiries — we consider new submissions on their editorial merits. Placement cannot be purchased.
• General feedback — anything else about the site, its content or how it could be more useful.

How to Reach Us

You can contact the Online Casino editorial team by emailing us at [email protected]. We aim to reply to all messages within two working days. Emails sent over weekends or UK bank holidays are picked up on the next working day.

Please include as much context as you can — a page URL, the casino name or the specific claim you are querying — so we can get back to you with a useful answer rather than a follow-up request for more detail.

What We Are — and What We Are Not

Online Casino is an independent comparison and review site. We research, verify and rate casinos not on GamStop so that readers can make informed decisions. We are not a casino, we do not operate any gambling product, and we cannot access your account at any third-party site. If you have an account dispute with one of the casinos we cover, you will need to contact that operator's support team directly.

Our editorial ratings reflect our own research and assessment process. Commission arrangements with operators do not influence scores or rankings — our about us page explains how that works in full.

Responsible Gambling — a Note

If gambling is causing you concern — for yourself or someone you know — please do not wait for a reply from us. Free, confidential support is available around the clock in Great Britain through organisations including GamCare (gamcare.org.uk) and BeGambleAware (begambleaware.org). You can also find further guidance on our responsible gambling page, including information on self-exclusion tools available at sites reviewed here.

18+ only. Please gamble responsibly.

Terms and Editorial Standards

Use of this site is governed by our terms and conditions. Our editorial team follows a consistent review methodology — the same criteria applied to every site, regardless of commercial relationship. If you believe we have fallen short of that standard anywhere on the site, we want to hear about it.